Frequently Asked Questions

General Questions

Does Subol device require a power adapter to work?

Yes. Subol device requires a 5VDC power adapter to operate. All Subol products, however, come with the needed equipment. So, you do not have to worry about anything.

Does Subol device has a warranty?

What kind of alarms does Subol device give?

What kind of gases does Subol device detect?


How can I get help with the setup and installation of my Subol Gas Detector?

Do I need a Wi-Fi connection to setup my Subol device?

Why do I need to connect my Subol device to my personal Wi-Fi network?

Does Subol device requires any additional hardware for installation?

Where can I mount my Subol device?

Mobile Application

How can I install Subol Home app?

Do I have to pay anything to download the app?

What features do I get from Subol Home app?

How can I connect Subol device to the Wi-Fi?

Will I get messages on my smart phone if Subol device is not connected to the Wi-Fi?

Will I get messages on my smart phone if I am outside the house?

Can I install more than one device per one account?